Terms and Conditions – Invasion Camp Group Ltd – Ultra Europe
The information on these pages is important. It explains the responsibilities and obligations undertaken by all parties when booking with Invasion. When you, being the signatory to the booking or the lead name and acting on behalf of other members of your party, make a booking with Invasion and it is accepted, a contract is legally made with obligations and rights on your side and ours, as set down below which, unless agreed in writing by each of us, cannot be changed nor be undermined by any verbal understanding.
The terms “Invasion Camp Group” “Invasion Events” ‘Invasion Promotions” or “us” or “we” refers to the owners of the website. Our company registration numbers are 7373495, 06642019 and 774868 respectively. The term “you” refers to the user or viewer of our website.
The content of the pages of this website is for your overall information and reference.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is forbidden other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website and its content may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject to the laws and jurisdiction of England and Wales.
From time to time this website may also include links to other websites. These links are offered for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without the prior written consent of Invasion Camp Group.
The following Booking Conditions together with the information contained on our website form the basis of your contract with Invasion Camp Group Ltd t/a Invasion Camp Group. Please read them wisely as they set out our respective rights and obligations. By requesting us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
In these booking conditions ‘you’ and ‘your’ means all persons named on the booking (including, anyone who is added or substituted at a later date) or any of them as the context requires. References to ‘we’, ‘our’, and ‘us’ are references to Invasion Camp Group Ltd t/a Invasion Camp Group. All references in these booking conditions to, “event”,“excursion”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such linked travel arrangements that you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you.
To make a booking, you must complete our booking form. This must be signed by the first named person on the booking (“party leader”). The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By agreeing to the booking, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 years of age when the booking is made.
The completed signed booking form must then be sent to us together with the payments referred to under the clause headed “Payment” stated in detail below.
Subject to the availability of your chosen arrangements, we will confirm your excursion by issuing a verification invoice in the form of an e-ticket. This invoice will be sent to the party leader. Where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible). Your full itinerary and any other relevant documentation will be sent to you before your departure. Each individual is responsible for the validity of themselves entering into another country and Invasion will not be held responsible.
We will communicate with you by e-mail in relation to your booking. You must accordingly check your e-mails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these booking conditions to “send” and “in writing” include communication by e-mail.
If you wish to, you may contact us by way of e-mail for any of the reasons mentioned in these booking conditions (for example, to request an adjustment) providing you do so to email@example.com and if so required the relevant details will also be forwarded to Invasion Events or Invasion Promotions respectively.
We will only increase the price in the following circumstances: changes in transportation costs, including the cost of fuel, flights, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your booking, which excludes insurance premiums and any amendment charges.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
As Invasion Camp Group, Invasion Events and Invasion Promotions are compliant with the risk of increased costs on your behalf, we are unable to reduce our prices or make any refunds if in fact costs reduce or exchange rates fluctuate favourably.
We both agree that the jurisdiction of English Law (and no other) will pertain to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out beneath). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only and no other. London shall be the default position but the consumer shall have the option to change this, but only within the UK.
Departure and Arrival Times:
d)As part of our risk management procedure, if your trip includes UK transfers, we will endeavour to get you to the airport a minimum of 4 hours before your flight departure to give us enough buffer time in the event of any unforeseen incidents arriving that will cause delays to your journey, to ensure that you arrive with plenty of time to spare.
Cancelling Your Place:
Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges under the terms of your insurance policy, which we very strongly advise that you undertake. You must, however, pay the cancellation charges first and then seek a refund from the insurance company.
Significant time and expense are incurred booking flight trips, where a name must be given to the airline at the time of booking and in certain instances the cost of your deposit will not cover the cost of the airline payment that we make on your behalf. Therefore, for this reason, where an airline ticket has been purchased and you have paid a deposit to us, we cannot accept any cancellations and all balances due are liable to be paid in full, unless agreed otherwise in writing with an Invasion representative.
Changing Your Booking:
a) After our confirmation has been issued, changes should be notified in writing and if we can comply, a charge per person per change will be made (including name changes).
b). We cannot guarantee that changes will be possible, you must notify us of any changes in writing or by telephone and we will endeavour to make the changes. All amendments may be subject to an administration fee. The following charges apply;
c). Accommodation and coach seats etc are only available to the people named on your documentation. It is a breach of contract for anyone to sell or give such accommodation or seats to another person without our knowledge and agreement of Invasion.
If We Make A Change To or Cancel Your Booking:
We start planning the excursions we offer many months in advance. Occasionally, we have to make changes to and correct errors in our brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Please note, our excursions require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular excursion have not been received, we are entitled to cancel it. We will notify you of cancellation for this reason at least 8 weeks prior to departure. In this case, we will offer you the options shown below. Cancellation for lack of numbers is at our discretion and occasionally we may decide to operate a tour even though the minimum number has not been reached.
Most changes are minor. Occasionally, we have to make a “significant change”. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major effect on your excursion. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time of 12 or more hours, a change of UK departure point to one which is more inconvenient for you and, in the case of tours, a significant change of itinerary missing out one or more major destination substantially or altogether.
If a significant change to your holiday arrangements is made to the holiday you have booked and for which you have received a confirmation invoice, or if we cancel the holiday within 8 weeks of the original departure date, you may choose to:
We will pay compensation as detailed unless the change is for reasons beyond our control as described below. We will always refund the difference in price if the replacement holiday is of a lower standard and price. You must notify us of your choice within 72 hours of our offer of alternative holiday arrangements. If you do not, we will assume your acceptance of the new holiday arrangement.
No compensation is payable for minor changes. Minor changes do not entitle you to cancel or change to another holiday without paying our nominal charges: If we do have to make a significant change, one which involves a change of resort, a change of departure point, and a change of departure time by more than 12 hours or accommodation to that of a lower standard of classification passengers may be entitled to compensation at the discretion of Invasion Camp Group Ltd.
We shall be under no further liability to you, nor shall we be liable for any costs or expenses outside the holiday cost.
If a significant change is made as a result of unusual and unforeseeable circumstances beyond our control , the consequences of which we could not have avoided even with due care which include but are not limited to those circumstances set out under the heading Force Majeure compensation we regret cannot be paid.
We regret we cannot meet any costs or expenses you incur as a result of any change.
No compensation will be applicable where the group leader has failed to sign up the agreed minimum number of passengers.
All refunds provided will be paid within 1 month of the refund being approved by a member of the Invasion team.
If we have to cancel your booking:
iii. In all cases, our liability is limited to offering the above choices and the compensation set out as noted (where applicable).
Except where otherwise expressly specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
Once the booking form has been signed, it is your responsibility to ensure you behave accordingly whilst on the excursion. Furthermore you must ensure that:
Dealing with Problems:
If a complaint arises you should report it as quickly as possible to our representative or agent and the supplier so that efforts can be made to rectify it to your satisfaction. Our representative or emergency contact can deal with most problems on the spot. If we are unable to resolve matters, you must email us at firstname.lastname@example.org within 28 days of return, explaining the problem fully. If a complaint can’t be amicably settled, it may be referred for resolution to the arbitration scheme arranged by ABTA (see below).
Invasion Camp Group Ltd is a Member of ABTA, membership number Y4841.
Book with confidence. As we are a member of ABTA, it means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn’t apply.
We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs.
The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element.
Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA code does not require such agreement.
For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation.
Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
Our Liability to You:
(1) We promise to do our very best, that the excursion arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted excursion arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted excursion arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
‑ the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
‑ the act(s) and/or omission(s) of a third party not connected with the provision of your excursion and which were unforeseeable or unavoidable or
– is due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or:
– an event which we, or our employees, agents, suppliers and subcontractors, could not, even with all due care, have foreseen or forestalled.
‑ ‘force majeure’ as defined in the clause headed “Force Majeure” above
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.
(5) It is very strongly recommended that you have appropriate travel insurance to protect your personal belongings. Invasion Events, Invasion Camp Group or Invasion Promotions will not be responsible for any damage or liable for any losses.
(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any sea, rail, air or road carrier or any stay in a hotel to which any international convention or EU regulation applies, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotelier concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example the Athens Convention for international travel by sea). Please note: where a carrier or hotelier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.
(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
(8) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set above. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
Conditions of Suppliers:
Many of the services which make up your excursion are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable international conventions (see “Our Liability to You” above). Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned.
On the Event:
When returning to the accommodation, please consider the other guests and keep all noise to a minimum. You will be liable to pay the full amount of any costs or expenses (for example refunds) incurred by the hostel or us which are related to noise caused by you.
It is illegal to smoke in a non-smoking room. Anyone found doing so may be subject to a charge to cover the costs of deep cleaning and/or be required to leave the hostel without refund or compensation.
You must not touch or remove any fire fighting equipment unless needed in the event of an actual fire. Any misuse of such equipment may be a criminal offence and any costs, expenses or fines levied against the hostel or us will be charged to you.
You are truthfully responsible for any damage you cause to the hostel, and/or your allocated room and its contents. Any damage to hostel property or reputation by you will result in the hostel reclaiming the amount incurred/required for compensation from you. The hostell also reserves the right to report to the police any wilful damage or disturbance caused by you, which may result in you being ejected from the hostel without compensation or refund and criminal charges possibly being brought against you.
Failure to agree to these guidelines will result in you being asked to leave the hostel without compensation or refund. In this situation, we will have no further responsibility to award such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of termination. Cancellation charges will apply.
Book with Confidence. We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide full financial protection for your money.
Invasion Camp Group Ltd is a Member of ABTA with membership number Y4841. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
Invasion Camp Group Ltd has an ATOL (number 11052).
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
NB: Any holiday is subject to the regulatory environment allowing the holiday to take place.
Website / advertising material accuracy
The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen excursion (including the price) with us at the time of booking.
Invasion Camp Group Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with “The Package Travel, Package Tours Regulations” all passengers booking with Invasion Camp Group Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Invasion Camp Group Limited. This insurance has been arranged by The Travel Vault in conjunction with Towergate Travel through Zurich Insurance PLC.
In the unlikely event of Insolvency, you must Inform Towergate Travel immediately on +44 (0) 1932 334140 or by email at email@example.com .
Please ensure you retain the booking confirmation form as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid for Travel Insurance
Information We Request Right From You:
Our Site’s registration forms, order forms, surveys, competitions and prize draws require you to give us personal information (like your name, address and/or email address). If you are ordering tickets, you will be asked to provide financial information (like your account or credit card numbers).
Your IP Address:
We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is also used to help identify you and to gather broad demographic information about you. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police.
How We Use Personal Information:
Invasion Camp Group, Invasion Events, Invasion Promotions
Your personal information is shared between Invasion Camp Group, Invasion Events, Invasion Promotions and its suppliers for the particular event for which you are purchasing. Your personal information is used by us to contact you by phone or by email when necessary in connection with transactions entered into by you on the Site.
If you sign up as a member of our Site, you will be notified of upcoming events and offers put forward by Invasion Camp Group. This notification will be electronic, either by SMS or email, or both. You are given the opportunity to unsubscribe to this service unsubscribing via the links provided at the footer of our electronic communication.
From time to time, Invasion Camp Group, Invasion Events and Invasion Promotions may contact you by email, with information or offers regarding upcoming events, products, services or customer surveys. If you do not wish to be contacted by Invasion Camp Group, Invasion Events and Invasion Promotions about upcoming events, products, services or surveys please use the unsubscribe facility which is displayed at the footer of any of our electronic marketing material.
You may opt out of any of Invasion Camp Group’s regular email contact at any time even if you have previously indicated your consent to such contact at some other time by replying with the word “unsubscribe” to any marketing materials that you may receive from us.
Carefully Selected Third Parties:
Depending on your selection when you make a booking or creating an account, your personal information may also be provided to carefully selected third parties that may contact you by post or email with information or offers regarding their goods and services.
How We Use Financial Information:
Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies and banks. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties.
Disclosure of Your Personal Information and Financial Information in Compliance with Laws:
You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Invasion Camp Group, Invasion Events and Invasion Promotions or to protect the rights, property or safety of Invasion Camp Group, Invasion Events, Invasion Promotions, users of the Site or others.
Transfer of Personal Information:
In Event Of Sale Of Invasion Camp Group, Invasion Events, Invasion Promotions or Its Assets
How We Use Demographic Information:
Demographic information is statistical data about our purchasers’ age, gender, location etc. We use this demographic information to shape our Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience. “On an aggregate basis” means that your personal details would not be identifiable in the demographic information that we may use with advertisers.
Other Sites/Third Party Vendors and their Privacy Policies:
This Site may contain links to other web sites. Invasion Camp Group, Invasion Events and Invasion Promotions is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those web sites’ privacy policies independently.
Our Security Precautions:
Your on-line debit/credit card transaction payments are made through the trusted Google Checkout payment gateway or PayPal. All payment processes are carried out directly between your browser and the Google Checkout site or PayPal, using the latest state of the art security tools and techniques for your protection.
You can write to us at Unit 5 Foundry, Ordsall Lane, Salford, M5 3LW, call us on +441613123459, or send an email to firstname.lastname@example.org.